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Germany released PAL/Region 0 DVD: it WILL NOT play on standard US DVD player. You need multi-region PAL/NTSC DVD player to view it in USA/Canada: LANGUAGES: German ( Dolby Digital 2.0 ) English ( Subtitles ) German ( Subtitles ) WIDESCREEN (1.78:1) SPECIAL FEATURES: Interactive Menu Scene Access SYNOPSIS: Over the last ten years a series of leaks of financial data have made politicians and public opinion in many Western democracies increasingly concerned about the tax optimisation practices of the wealthiest members of their society. In the shadow of the financial crisis public opinion has been calling for reform of banking privacy and international tax agreements. The subject has created diplomatic crises between nations and tensions in financial markets. One of the figures at the centre of the debate is the Franco-Italian banking IT technician Herv Falciani. In 2008 Herv Falciani left his job at the Swiss branch of HSBC taking with him - without authorisation - a hard-drive containing a database of 130 000 named bank accounts held by citizens from 180 countries. This database found its way into the hands of many world governments. The purpose of this film is to examine the tax debate in a critical and engaging but also a balanced way. ...Falciani s Tax Bomb: The Man Behind the Swiss Leaks ( Falciani s Tax Bomb )

First printing. 8vo. xx, 188 pp. Original binding. SIGNED by Boortz, Linder and Belinda Skelton on the half-title page. This is a tight, fine book in a bright, fine DJ.

The emergence of multichannel service delivery has important implications for the management of service relationships. The research presented in this book probes the nature of multichannel service relationships by examining how the drivers of good service and customer loyalty vary between the online and offline channels. The research confirms that customer-relationship management theory is well supported in both the online and offline contexts providing general support for a chain of impact in which effective service will enhance the quality of the firm-customer relationship and thereby increase loyalty perceptions of a customer. The research does however reveal some interesting insights into how the service delivery channel influences the interpretation of and interplay between the key constructs of service quality relationship quality and customer loyalty.

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